Agentic sales, CRM, and growth inside a healthcare-BNPL platform
Forward deployed with a UAE healthcare financing platform, building in-app sales, CRM, and growth agents with Strands on serverless AWS.
Illustrative engagement pattern. This entry describes the shape of work I deliver and the outcomes that engagements of this type typically produce. Names, exact figures, and client-specific details are anonymized. Confirmed engagements with named clients are added as written permission lands.
Engagement profile
The problem
The platform lets patients split treatment costs while clinics get paid upfront. It needed AI inside the product rather than beside it, with agents that qualify and route leads, assist CRM workflows, and drive growth, all running on the serverless AWS footprint the platform already uses.
Constraints
- Agents embedded in a regulated healthcare-financing product
- Serverless AWS + JAMStack delivery
- Human-in-the-loop approval on customer-facing actions
What I built
- 01Built in-app sales and CRM agents with the Strands Agents SDK
- 02Wired agent tools to the platform via MCP with typed, structured outputs
- 03Ran the work under AIDLC + SpecForge with enforced approval gates
- 04Deployed on serverless AWS alongside the existing JAMStack surface
Stack
Engagement
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